Home » Products » Call Centre Edition

Products // Call Centre Edition

We recommend the following IP phones for use with the Call Centre Edition: Linksys SPA-942, Polycom Soundpoint 430, Polycom Soundpoint 601.

For customers that do not require a full fledge call centre, visit the Vertex Office Communication Edition.

Features

call centre

Take your sales and support group to the next level with the Call Centre Edition. Get all the great features of the Office Communication Edition, and more:

  • unlimited queues - no additional fees to unlock more queues
  • play custom messages to your customers while they hold
  • play caller wait time and queue position announcements
  • multiple strategies to route incoming calls
    • ring all extensions at once
    • ring one extension at a time (round robin)
    • ring each extension in order
  • skills based route incoming calls
  • record and listen in on calls to assure quality of service
  • extensive call metrics reporting
  • record personalized prompts
  • agents can forward calls to cell phones

Benefits

Remote Agents

With Vertex Call Centre Edition, your sales and support staff can take calls anywhere, even at home. All they need is an internet connection.

Save Money

Traditional call centre solutions cost tens of thousands of dollars. For only $1995.00 Vertex Call Centre Edition provides the most value for your money.

Configuration

VOIP is a compelling technology because it can be integrated with existing PSTN technology, or can be deployed standalone utilising a pure IP back-haul for communications. This article will explore how VOIP can be integrated with existing PSTN technology or be deployed in a standalone environment.
Learn more...