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Vertex Communication offers the Office Communication Edition as a complete business class telephone system. The Office Communication Edition is the perfect communication solution for the small to medium sized organization, providing a wide array of features from voicemail to interactive voice menus.
The Call Centre Edition provides an affordable call centre solution for small to medium sized businesses that need to provide telephone support to their customers or clients. The Call Centre Edition comes standard with all the functionality you would expect from a modern call centre, such as wait time and queue position announcements, music and custom announcements played to callers on hold, among many others.
Full feature voicemail
Full feature voicemail to email
Voice menus
Detailed call reporting
Web-based configuration
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Remote agents
Skill-based call routing
Wait time announcement
Agent callbacks
Detailed Queue Reporting
Easy integration with support software
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